As the Customer Experience Manager at Gemayel Frères sal, Chady Makhlouf manages multiple departments, including technical, design, customer service, and the Gemayel Frères digital presence. His passion lies in delivering exceptional value by truly understanding client needs – whether nurturing strategic partnerships, solving complex challenges, or even exploring practical issues like finding effective packaging solutions. He is eager to bring this hands-on, customer-first approach to the QOOT board.